I find his slide 39 where he describes the cycle of control and chaos to solve a complex problem very informative. It defies both the top down autocratic approach to problem solving and the free for all lets have an emergent system or the crowd that preaches that order emerges from total chaos.
It is true that the order does emerge from chaos but the where does it say that the emergent order will be favorable to us. It may turn out to be a total nightmare.
Considering this his approach of problem solving while dealing with complex system seems to be the most sensible one.
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